This page sets out the terms and conditions under which we provide the Services detailed on our website, www.sleekweb.host, to you. Our principal offerings include our website hosting service (“Hosting Service”) and our domain name registration and renewal service (“Domain Registration and Renewal Service”).
Please review these terms carefully before placing any order. By purchasing any of our Services, you agree to be bound by these conditions. If you do not accept these terms, you should not proceed with an order. Our Data Processing Agreement under the European General Data Protection Regulation (GDPR) forms part of these terms – please print a copy for your records if necessary.
Sleekweb Host operates the website www.sleekweb.host. We are registered in United States and England under company name Sleek Designs LLC with our registered office in Pennsylvania, By placing an order, you also consent to receiving our regular newsletter by email – our primary way of informing you about service updates, billing changes, planned maintenance, and account access details.
Contracts for the purchase of Services on our site are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language used for forming these contracts.
By placing an order via our website, you warrant that:
You must register an account with us before placing an order. All details provided during registration must be accurate and complete. We reserve the right to block access if we suspect any inaccuracies. You are responsible for keeping your login details confidential and must contact us immediately if you suspect any unauthorized use.
Prior to submitting your order, a summary will be displayed detailing the Services you wish to purchase along with the applicable price – you will have the option to amend any errors.
A valid credit or debit card must be registered with your account before you can complete an order. Although we accept paperless direct debit, your first order may require a card.
Once an order is placed, you will receive an email confirmation (sent to the address registered with your account) along with copies of previous invoices stored in your account.
After your order is placed, you will receive an email from us confirming acceptance of your order and, if applicable, the activation of your Hosting Service (“Acceptance Confirmation”). Your order constitutes an offer to purchase our Services and a contract (“Contract”) is formed only upon our sending the Acceptance Confirmation. We reserve the right to decline any order.
The Contract applies only to the Services specified in the Acceptance Confirmation. Any additional Services in your order require separate confirmation.
We may include links to third-party websites on our site. We do not guarantee that products or services purchased through these links will be satisfactory, and we disclaim any warranties regarding them. This does not affect your statutory rights.
If you are buying as a consumer (i.e. not for business purposes), you have the right to cancel the Contract within 14 working days from the day after you receive the Acceptance Confirmation, in line with the Consumer Contract Regulations 2013.
By placing your order, you agree that we may begin supplying the Services before the end of this cancellation period. This means that while you may waive your right to cancel, your other statutory rights remain intact.
After the Contract is formed, you may cancel the Hosting Service within 30 days from the day after you receive the Acceptance Confirmation and receive a full refund, credited to your original payment method. This offer is limited to one cancellation per customer.
To cancel, please raise a support ticket within the 30-day period. You will then be required to reconfirm your cancellation request; failure to do so will result in the continuation of the Hosting Service.
Note that this guarantee does not apply to Domain Registration and Renewal Services, private SSL certificates, virtual nameservers, VPS, or other add-on products.
Service prices are as quoted on our website (exclusive of VAT) and will be clearly displayed before you confirm your order. Prices may change, and you will be notified at least 14 days in advance of any increase. Failure to cancel will be taken as acceptance of the new prices.
In cases of pricing errors, if the correct price is lower, you will be charged the lower amount; if it is higher, we will contact you for instructions before finalizing your order. We are not obliged to honor an incorrectly low price.
We reserve the right to recover any outstanding balances through various means, including external debt recovery, with any additional fees payable by you.
Payment is deemed received only when cleared funds are confirmed. If your payment method is not authorized, your account may be suspended.
We warrant that our Services will be provided with reasonable care and skill. If a problem arises, you must notify us in writing, and we will use all reasonable efforts to resolve the issue promptly or provide a refund on a pro-rata basis.
By accepting these terms, you acknowledge that you have not relied on any statement or promise other than what is expressly provided on our website or confirmed in writing.
It is your responsibility to ensure that all necessary arrangements for accessing our Hosting Services are in place. You must also ensure that everyone accessing the Services via your internet connection is aware of these terms and our acceptable use policy.
We will use reasonable endeavors to keep our servers accessible, but we do not guarantee uninterrupted or error-free service.
Any IP address allocated as part of your Hosting Service remains the property of Sleekweb Host and is non-transferable. Should an IP address be re-assigned, we will make reasonable efforts to minimize disruption.
You are responsible for maintaining up-to-date backups of any data or content you upload to our servers. Although we provide backup tools within our control panel, we are not liable for any loss or damage arising from backup failures.
The Hosting Service package you order includes a monthly bandwidth allowance as specified on our website. Exceeding this limit may result in automatic suspension until the start of the next billing period. You may choose to upgrade your package if needed, and you can monitor your bandwidth usage via your control panel.
For packages without a virtual private server, usage is generally limited to 10% of our server’s processing capacity. If your usage exceeds this threshold and affects other customers, we reserve the right to review your service.
You must comply with our Website Terms of Use and Acceptable Use Policy. A breach of these policies may result in termination of the Services.
Our support team is available to help resolve issues with the Services. Please note that we do not provide programming support. Support is provided through our online ticket system or live chat – telephone support is not available.
For Domain Registration and Renewal Services:
Once registered, domain names must be renewed periodically. Renewal notices will be sent 30 and 7 days before the renewal date to the email registered with your account. You authorize us to automatically renew your domain registration unless you cancel the service.
You retain all intellectual property rights in your content while granting us a worldwide, non-exclusive, royalty-free license to use, store, and display your content for providing our Hosting Services.
You warrant that your content does not infringe any third-party rights and agree to indemnify us against any related claims. If you download software from our website, you receive a non-exclusive, non-transferable, royalty-free license for its use, which terminates when the Hosting Services cease. Third-party software is governed by its own licensing terms.
We retain all intellectual property rights in our Services and software. You must not decompile or reverse-engineer our software.
We do not monitor and are not liable for any content transmitted through our Hosting Services. Due to the nature of the Internet, we are not responsible for the privacy of electronic communications.
No warranty is made that the Services will be free from security incidents or unauthorized access. All warranties not expressly stated are excluded, except for those that cannot be legally excluded – such as liability for death, personal injury, or fraud.
Our total aggregate liability will not exceed 100% of the amount paid by you for the Services in the 12 months preceding the incident. We advise you to consider insurance to cover potential business interruptions.
The contract for Domain Registration and Renewal Services begins on the date of our Acceptance Confirmation and continues until:
Should we cancel the Domain Registration and Renewal Service, any paid fees will be refunded to your original payment method.
For Services other than domain registration, the Contract begins on the date of Acceptance Confirmation and continues for the minimum term applicable. After that, it will continue on a month-to-month basis until cancelled:
Cancellation must be confirmed via our support system. Orders cannot be cancelled by letter, email, or telephone. Monthly charges are taken in advance on the same date as the original service commencement until cancellation takes effect. No refund is provided for a partial billing period, and if you breach any terms, we may terminate the Contract with 7 days' notice.
Upon cancellation, any data associated with the cancelled Services will be permanently deleted from our system. You are advised to back up any important data before cancellation.
Additional terms may apply to specific offers. Should that be the case, they will be communicated to you at the relevant time.
By using our website, you consent to receive electronic communications (including emails and online notices) from us, which will satisfy any legal requirement for written communication.
All notices from you must be submitted via our online system. We may contact you at your current email or postal address registered with your account.
No term of this Contract is intended to benefit any third party. This Contract is binding on both parties and their respective successors. You may not transfer any rights or obligations under this Contract without our prior written consent, though we may assign or subcontract our obligations at any time.
We will not be liable for delays or failures to perform due to events beyond our reasonable control (“Force Majeure Events”), including:
During a Force Majeure Event, our obligations will be suspended for the duration of the event, and we will use all reasonable endeavors to resolve the situation as soon as possible.
Our failure to insist upon strict performance of any obligation under these terms does not constitute a waiver of that right. Any waiver must be expressly stated in writing.
If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remainder will continue in full force and effect.
These terms, along with any documents expressly referenced herein, constitute the entire agreement between you and Sleekweb Host, superseding all previous agreements or understandings.
We reserve the right to revise these terms and conditions from time to time. You will be subject to the version in effect at the time of your order unless changes are required by law, in which case they will apply retroactively. No variation shall be effective unless made in writing and signed by us.