Privacy Policy

This policy (along with any related documents) explains how Sleekweb Host collects, processes, and protects your personal data.

Information We Collect

We gather personal information that you provide when filling out forms on our website. This includes details supplied during account registration, service purchases, or while requesting additional services. We may also request information when you report an issue with our site or services.

Records of any correspondence sent via letter or email may be retained, and telephone conversations may be recorded for quality assurance and training purposes.

How We Use Your Personal Data

• To register your account and process your orders.
• To manage customer service and career inquiries.
• To optimize the presentation of our content on your device.
• To provide you with information, products, or services you request or that we believe may interest you (with your consent).
• To fulfill contractual obligations between you and Sleekweb Host.
• To support your participation in our interactive features when you opt in.
• To inform you of updates and changes to our services.
• For marketing and statistical analysis purposes.

Sleekweb Host will never sell your personal data to third parties.

Automated Decision Making

We may use automated systems to assess your orders, which aids in preventing fraud and ensuring a smooth service experience. All processing is securely handled within our network.

Where Your Data Is Stored

Your personal data is stored on our servers within the European Economic Area (EEA). Occasionally, we may transfer data outside the EEA (for example, when domain registration data is sent to our registrar). By providing your personal data, you agree to such transfers and our data handling practices in compliance with GDPR.

Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, unless further retention is mandated by law:

• Invoice records are maintained for a minimum of six years as required by law.
• Log files are rotated every 12 weeks, although anonymised data may be kept longer.
• Infrastructure backups are stored for 12 months, and web hosting data is retained for 30 days.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Request a copy of your personal data held by us.
• Ask for corrections to any inaccurate or outdated information. You can manage your personal data through the Sleekweb Host control panel.
• Request erasure of your personal data when it is no longer necessary (your "right to be forgotten"). Please note that legal obligations might require us to retain certain data.
• Opt out of marketing communications. Unsubscribe links in our emails, customer service, or written requests can be used to exercise this right.
• Lodge a complaint with the Information Commissioner's Office (ICO).

Cookie Usage

We use cookies to collect information about your internet usage. These cookies help us:

• Estimate our audience size and usage patterns.
• Store information about your preferences and personalize your experience.
• Speed up your searches.
• Recognize you on subsequent visits.
• Provide remarketing opportunities by showing relevant advertisements based on your site activity.

You may refuse cookies via your browser settings; however, this may restrict your access to certain parts of our site.

Third-Party Links

Our website may include links to external sites operated by our partner networks, advertisers, or affiliates. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal data.

Policy Updates

We regularly review and update our privacy policy. Any changes will be posted on this page. This policy was last updated on 19th March 2025.